Large Non-Profit Organization Secures its Remote Workforce of 3,000

AIM Services, Inc. is a fast-growing nonprofit organization based in Saratoga Springs. As the organization expanded, so did its reliance on technology. With more than 3,000 staff members depending on secure network access, reliable systems, and timely technical support, IT became mission-critical to daily operations.

But growth came with a challenge: AIM Services’ internal IT team was small, and the demands placed on them were growing exponentially.

The Challenge: When Growth Outpaces IT Capacity

As AIM Services continued to scale, their internal IT department found itself stretched thin. What once worked for a smaller organization was no longer sustainable.

Specifically, AIM Services faced several pressing issues:

• Infrastructure strain: Maintaining and securing an expanding network environment became increasingly difficult as new users, devices, and systems were added.
• Overwhelming support volume: The support ticket load grew rapidly, impacting productivity and team morale within the IT department.
• Limited long-term strategy: Without scalable systems or a clear IT roadmap, it became challenging to plan for future growth or modernization.

Leadership at AIM Services recognized that technology should enable their mission instead of slowing it down. To continue growing and provide their staff with the level of support they deserved, they needed a stronger, more resilient IT foundation.

The Solution: A Strategic IT Partnership

AIM Services partnered with StoredTech to implement fully managed IT services. This partnership provided immediate access to consistent support, expert planning, and around-the-clock availability while continuing to support AIM’s internal IT team.

StoredTech delivered a comprehensive IT ecosystem designed to support daily operations while preparing the organization for long-term growth.

24/7/365 IT Support

StoredTech implemented remote help desk services staffed by experienced technicians who are available throughout the workday. On-site support was also provided for equipment setup, hardware installations, structured cabling, and security systems. This ensured staff could receive timely assistance both remotely and in person.

System Maintenance & Monitoring

Instead of reacting to problems after they occurred, StoredTech implemented proactive system management, including:

• Continuous threat monitoring
• Antivirus protection, patching, and updates
• Spam filtering and security risk mitigation

This approach allowed issues to be identified and addressed before they impacted operations.

Data Storage & Backup

StoredTech deployed secure and reliable data backup systems supported by redundant storage strategies. These measures protected critical organizational data and reduced the risk of data loss due to system failure or other disruptions.

Virtualization & Cloud Services

Cloud-based applications were introduced to allow staff to work effectively from any location. Secure and scalable access to files and collaboration tools supported both flexibility and consistency across teams.

Unified Communication & Collaboration

Modern phone systems were implemented, including both on-premise and hosted solutions. These updates improved communication reliability while aligning with AIM Services’ operational needs.

vCIO (Virtual CIO) Leadership

Beyond day-to-day support, StoredTech provided strategic leadership through vCIO services, including:

• IT planning and budgeting
• Long-term roadmap development
• Co-managed IT models that complement and strengthen AIM’s internal IT team

Rather than replacing AIM’s existing staff, StoredTech functioned as an extension of the team bringing additional expertise and structure.

The Result: Stability, Security, and Confidence

Today, AIM Services operates with confidence, supported by a stable and scalable IT environment. The organization benefits from:

• A secure infrastructure protected against evolving cyber threats
• 24/7 network monitoring
• Consistent system updates and maintenance
• Reinforced internal IT capabilities through StoredTech’s broad expertise

Most importantly, AIM’s employees now receive rapid, knowledgeable technical assistance. Instead of being slowed down by IT issues, they’re empowered to stay focused on what truly matters - the organization’s mission.

A True Partnership

By functioning as a one-stop IT partner, StoredTech delivered more than tools and technology. They provided AIM Services with the stability, scalability, and strategic support needed to sustain growth all while ensuring staff at every level feel supported, secure, and set up for success.

"Partnering with StoredTech has led AIM to be very cybersecure and very robust in providing information technology services to all of our 3,000 employees, allowing us to focus on our mission of helping people with challenges."
‍‍— Chris Lyons, CEO of AIM Services, Inc.

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